Delivery Policy

1 Introduction

At Judith Kitchen Takeaway, we want your food to reach you hot, fresh and on time. This Delivery Policy explains how we prepare and deliver orders placed through judithkitchen.co.uk, and applies to all freshly cooked meals and other items ordered from our takeaway menu.

2 Delivery Areas

We deliver to addresses in and around Cheltenham. Whether we can deliver to you depends on your postcode, the time of day, how busy the kitchen is, and driver availability. Enter your postcode at checkout to confirm that we deliver to your address. We may decline or cancel a delivery where we cannot safely or reasonably reach the address, or where we cannot get the food to you at a safe temperature.

3 Delivery Options

Delivery

Your order is freshly prepared in our kitchen and delivered to the address you provide at checkout. An estimated delivery time is shown when you place your order.

Collection

Where available, you can choose to collect your order from our shop at 302 High Street, Cheltenham, GL50 3JF. We will confirm when your order is ready. Please bring your order confirmation and collect during our opening hours.

4 Delivery Charges

Delivery charges and any minimum order value depend on your delivery location and the size of your order. The applicable charge is shown at checkout before you pay. From time to time we may offer free delivery or special offers, which may have their own terms.

5 Preparation Time

Every meal is cooked to order once your payment is confirmed. Preparation times can vary depending on order volume, the dishes you choose, and busy periods such as evenings, weekends, public holidays and special events. We will always give you an estimated time at checkout.

6 Food Safety and Handling

We pack hot food to keep it as fresh and warm as possible during delivery. To enjoy your meal at its best and to stay safe, please eat your food as soon as it arrives. If you cannot eat it straight away, cool leftovers quickly, refrigerate them within two hours, and reheat them until piping hot all the way through. Please do not leave cooked food at room temperature for long periods.

7 Allergens and Dietary Requirements

If you or anyone you are ordering for has a food allergy or intolerance, please tell us before you order by calling us or using our contact page. Our dishes are prepared in a kitchen where common allergens are handled, so we cannot guarantee that any dish is completely free from allergens. Please also include any allergy details in the order notes at checkout.

8 Delivery Times

Delivery times are estimates only. Although we aim to meet them, delays may happen because of traffic, bad weather, high demand, or other circumstances outside our control. We will do our best to keep you informed. A delay does not automatically entitle you to compensation unless the law requires it.

9 Delivery Address

Please make sure the delivery details you give us are correct, including your house or flat number, postcode, contact telephone number and any delivery instructions (for example, the entry code or which door to use). We are not responsible for failed or late deliveries caused by incorrect or incomplete information.

10 Receiving Your Delivery

Please keep your phone nearby and be ready to receive your order. When it arrives, check that the packaging is intact and that everything you ordered is there. If there is a problem, contact us as soon as possible so we can put it right.

11 Missing, Incorrect or Unsatisfactory Items

If your order has missing items, incorrect items, spilled or damaged food, or food that is not of the quality you would expect, please contact us promptly, ideally on the same day. Please give us your order number, a description of the problem, and a photograph where possible. We will look into it and offer a suitable resolution.

12 Failed Delivery

If we cannot complete your delivery because nobody answers, we cannot access the address, or the details provided were incorrect, we will try to contact you using the phone number given. Because our food is freshly cooked and perishable, we cannot hold it for long or redeliver it later. If we cannot reach you after a reasonable attempt, the order may be treated as delivered and we may not be able to offer a refund.

13 Age-Restricted Products

Where we sell any age-restricted products, our delivery staff may ask for proof of age and may refuse to hand over the order if the legal age requirement cannot be verified.

14 Cancellations and Refunds Related to Delivery

Because your food is prepared to order, we may not be able to cancel an order once the kitchen has started preparing it. Where we are responsible for a late, incorrect, missing or unsatisfactory order, we may offer a replacement, a refund, store credit, or another suitable resolution. Refunds are handled in line with our Returns & Refunds Policy.

15 Contact Us

16 Changes to This Policy

We may update this Delivery Policy from time to time. The latest version will always be available on judithkitchen.co.uk.